Conflict Management Courses

Track record

We have worked with a broad range of organisations and companies across the private, public and charity sectors. These programmes have varied in length according to the aspirations and constraints of our clients.

In some cases our clients wish to work on specific elements of conflict management practice, in others the aim is to work on conflict management in a specific context. For examples of how our approach has worked with previous clients please see below:

Leading Organisations United Nations New York Conflict Management training for over 100 staff 2010
John Laing Investment invest in effective negotiation
A leading insurance company choose bespoke negotiation skills training
The Medical Protection Society, the world's largest medical defence organisation, ensure difficult conversations and negotiation are tackled effectively.
Energy/Manufacturing/Media Conflict management and negotiation skills training for international managers from Novozymes
EDF, the largest energy network supplier, ensure they have a flexible and effective approach to conflict management processes
Barclays Bank Debt Recovery Units select tailored mediation training for their staff
International and Intergovernmental A major International Intergovernmental Organisation works on conflict management at all levels of the organisation
An international human rights organisation provide for effective communication throughout their management structure
Law Firms Ince & Co enhance their Dispute Resolution capabilities
DLA ensure their clients have the best representation possible at mediation
Fondia Oy, a leading Finnish Law firm, invest in cutting edge negotiation skills
Mayer Brown International provide their Dispute Resolution partners with tailor-made negotiation training
Public sector The Treasury Solicitors increase the use of mediation by the public sector

Dispute systems design

CEDR is regularly consulted by regulatory bodies and ombudsmen on administering organisational and sector specific mediation schemes, meeting their needs by drawing on its extensive experience of dispute resolution.

  • CEDR Asia Pacific Managing Director Danny McFadden both as an expert consultant in 2008 later acting as the Interim UN Director of Mediation in 2009 was tasked to design the first UN Mediation Division mediation system at the United Nations in New York.
  • Schemes include the creation of the first ever mediation service in a regulatory context for the Financial Services Authority, the mediation scheme for the Housing Ombudsman Service and the COMPACT scheme for dealing with disputes between central government and the voluntary/community sector.
  • CEDR also designed a scheme for use by Union Railways in connection with property disputes relating to the recently completed construction of the Channel Tunnel rail link (a high speed railway line) from St Pancras to the Channel Tunnel.

Tackling complex disputes

Since 1990 CEDR has established stakeholder-dialogue processes for the facilitation of complex disputes in the commercial and public arenas:

  • CEDR undertook a 15-month intervention to design a process capable of resolving the litigation surrounding the collapse of £1billion Atlantic Computers and British & Commonwealth Holdings, one of the largest and best-known corporate collapses of the 1980s.
  • CEDR undertook a consultation and process design exercise which eventually resulted in the settlement of the claims of some 5,000 families in connection with the Royal Liverpool Children's Litigation involving involved multiple legal and non-legal issues - this was the first occasion upon which mediation was successfully used in clinical negligence group action.
  • CEDR worked with a national medical body to facilitate multi-party negotiations over the proposed revision of its Royal Charter.

Building teams and skills

  • CEDR developed a range of bespoke training programmes for an international umbrella organisation, focussing on the development and implementation of human rights and public health issues. Key issues were to address the tensions caused by rapid change, reinforce collaborative team working and improve staff negotiation skills.
  • CEDR worked with Novozymes, a leading biotechnology group, to develop a bespoke highly interactive programme of training designed to enhance the negotiation and conflict management skills of a multi-national team of managers.
  • CEDR conflict coaches have undertaken a wide variety of coaching assignments:
    • Working with individuals
    • Repairing a difficult manager/subordinate relationship
    • Supporting a director through managing a difficult change process
    • Relationship re-building following a dispute
    • Building team work in the boardroom
    • Working with a team
    • Achieving Board consensus
    • Preparing for difficult negotiations
Supporting critical business deals
  • CEDR's deal mediation service helped close the deal for the acquisition of an internet entertainment company worth $1.5 billion after negotiations had hit difficulties at a late stage due to the level of emotions and personal interests involved.
  • CEDR is working with the Wind Energy Division of Lloyd Industrial Services, the leading certification agency in the sector to provide a combined relationship and project risk management service for wind energy projects.
CEDR :: Centre for Effective Dispute Resolution

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